Frequently Asked Questions
What areas do you cover?
We provide removals and transport services across Greater London and nationwide throughout the UK.
This includes local moves, long-distance relocations, and specialist deliveries.
What services do you offer?
Master Movers provides a wide range of services, including:
House Removals
Man and Van Hire
Office Removals
Furniture Delivery
Packing Services
Piano Removals
Fine Art & Antique Transport
Flatpack Assembly
Long-Distance & International Moves
How do I book a service?
You can book directly through our website or by contacting us via phone or email.
Once booked, you will receive confirmation and further details about your move.
Do you require a deposit?
Yes. To secure your booking, we require a 30% deposit.
The remaining balance is paid on the day of your service.
How are your services priced?
Our services are usually charged on an hourly basis unless agreed otherwise in writing.
Pricing depends on factors such as:
Vehicle size
Number of movers required
Duration of the job
Access conditions
Distance travelled
Is there a minimum booking time?
Yes. All hourly bookings are subject to a minimum 2-hour charge, regardless of job duration.
Are there any additional charges?
Additional charges may apply in certain situations, such as:
- Flights of stairs without lift access (£15 per flight)
- Congestion Charge or ULEZ zones
- Parking restrictions or paid parking
- Oversized or specialist items (pianos, safes, fine art)
All charges will be discussed clearly in advance.
Do you provide packing materials?
Yes. We can supply professional packing materials including:
- Boxes
- Bubble wrap
- Packing paper
- Wardrobe cartons
- Protective covers
We also offer full or partial packing services.
Can you move heavy or specialist items?
Absolutely. We specialise in transporting high-value and heavy items such as:
- Upright and grand pianos
- Fine art and antiques
- Large furniture
- Fragile and delicate goods
Are my belongings insured?
We take great care with every move. Insurance options may be available depending on the service type and job value. Please contact us for more details before booking.
What happens if my move takes longer than expected?
If your booking is hourly, the total cost will depend on the time taken. Our team will always work efficiently while ensuring your items are handled safely.
Can I cancel or reschedule my booking?
Yes. You may cancel or reschedule your booking, subject to our cancellation policy.
- Free cancellation is available up to 72 hours before the move
- Fees may apply for late cancellations or short-notice rescheduling
Full details are available on our Cancellation Policy page.
Do I need to arrange parking?
Where possible, customers should reserve parking or provide loading access close to the property. If parking fees apply, these may be added to the final cost.
Do you offer weekend or same-day bookings?
Yes, we offer flexible booking times including evenings and weekends, subject to availability. Same-day bookings may also be possible—please contact us as early as possible.
How can I contact Master Movers?
You can reach our team using the details below:
Master Movers
Phone: 07356 036662
Email: info@mastermoversuk.com
Website: https://mastermoversuk.com/
What customers say about Master Movers
