TERMS AND CONDITIONS

Last updated: February 2026

TERMS AND CONDITIONS

Welcome to Master Movers. By booking our removals, transport, or moving services, you agree to the following Terms & Conditions. These are in place to protect both our customers and our team and to ensure every move runs smoothly.

1. Company Details

Master Movers
53 Ferrymead Gardens, London, UB6 9NG
Phone: +44 7356 036662
Email: info@mastermoversuk.com
Website: https://mastermoversuk.com/

2. Services Provided

Master Movers provides professional moving and transport services across Greater London and the United Kingdom, including:

House Removals
Man and Van Hire
Office Removals
Furniture Delivery
Packers and Movers
Piano Removals
Fine Art Transport
Flatpack Assembly
International & Long-Distance Removals

All services are subject to availability and confirmation.

3. Quotes & Pricing

All quotes provided are based on the information supplied by the customer, including access, volume, and service requirements.

Hourly Rates

Our services are charged hourly unless otherwise agreed in writing.

Minimum Booking Time

All hourly bookings are subject to a minimum 2-hour charge, regardless of job duration.

Stair & Access Charges

A charge of £15 per flight of stairs may apply where lifts are unavailable or access is difficult.

Additional charges may also apply for:

Long walking distances from vehicle to property
Congestion charge zones
Parking restrictions or lack of loading access
Oversized or specialist items

4. Deposits & Booking Confirmation

To secure your booking, a 30% deposit is required.

A booking is only confirmed once:

The deposit has been received
Written confirmation has been issued by Master Movers

Deposits are deducted from the final balance.

5. Payment Terms

The remaining balance must be paid on completion of the job unless agreed otherwise.

We accept:

Cash
Credit/Debit Card
Bank Transfer
Apple Pay

Late or unpaid balances may result in additional charges.

6. Cancellations & Rescheduling

Customers may cancel or reschedule bookings by providing notice.

Cancellations made with sufficient notice may be eligible for deposit refund (at our discretion).
Late cancellations may result in loss of deposit due to reserved time and staffing costs.

Master Movers reserves the right to cancel a booking due to circumstances beyond our control (vehicle breakdown, extreme weather, emergencies). In such cases, deposits will be refunded or rescheduled.

7. Customer Responsibilities

To ensure a smooth move, customers must:

Provide accurate information about the job
Ensure safe and legal parking/loading access
Arrange permits if required
Pack items securely unless packing service is booked
Inform us in advance of fragile, high-value, or unusual items

Master Movers is not responsible for delays caused by incomplete customer preparation.

8. Goods in Transit Insurance

Master Movers provides Goods in Transit Insurance up to £10,000, covering items while in our care during transport.

This insurance does not cover:

Pre-existing damage
Poorly packed customer boxes
Items not disclosed as high-value
Jewellery, cash, or important documents (these should be carried personally)

Customers are encouraged to arrange additional insurance for extremely high-value goods.

9. Damage & Liability

We take great care with all belongings. However:

Claims must be reported within 24 hours of the move
Liability is limited in accordance with our insurance policy
We are not liable for damage caused by customer-packed items unless packing service was provided by us