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What customers say about Master Movers
Frequently Asked Questions
Is my booking confirmed immediately?
Your booking is confirmed once:
Availability has been approved, and
Your deposit payment has been successfully completed
You will then receive confirmation by email or phone.
Do I need to pay a deposit?
Yes. To secure your booking, we require a 30% deposit.
The remaining balance is paid on the day of your service.
How is the final price calculated?
Our pricing is usually based on:
The hourly rate
The size of the vehicle
The number of movers
Access conditions (stairs, parking, etc.)
Travel distance beyond the included mileage
We aim to keep pricing clear and fair with no hidden costs.
Is there a minimum booking time?
Yes. All hourly services are subject to a minimum 2-hour charge, regardless of job duration.
Are there any mileage charges?
Yes. Your booking includes travel up to 10 miles.
After the first 10 miles, an additional charge of:
£1.50 per mile
will apply for any extra distance travelled.
Do you charge extra for stairs?
If lifts are unavailable or access requires stair carrying, a fee of:
£15 per flight of stairs
may apply. This helps cover the additional time and labour required.
What is your cancellation policy?
You may cancel your booking at any time. Cancellation charges apply depending on how far in advance you cancel:
Free Cancellation – Cancel at least 72 hours before your booking
30% Charge – Cancel within 48 to 24 hours
50% Charge – Cancel within 24 to 12 hours
Full Charge – Cancel less than 12 hours before the start time
Can I reschedule instead of cancelling?
Yes. You may reschedule with at least 24 hours’ notice, subject to availability.
Rescheduling with less than 24 hours’ notice may incur a 30% fee.
What happens if the job takes longer than expected?
If your service is booked hourly, the total cost will depend on the time taken.
Our team works efficiently, but we always prioritise safety and careful handling.
Do I need to arrange parking?
Where possible, customers should provide suitable parking or loading access close to the property.
Any paid parking fees or restricted access charges may be added separately.
How can I contact you if I need help with my booking?
Our team is happy to assist before or after booking.
Phone: 07356 036662
Email: info@mastermoversuk.com
Website: https://mastermoversuk.com/